An internal
enquiry into itself by the Department of Work and Pensions concerning
media allegations that it was operating an covert undeclared “targets” policy
concerning the number of “sanctions” – effectively decisions to remove benefits
from jobseekers – to be issued by individual job centres and job centre workers
has now published an internal report which completely exonerates Minister’s and
senior DWP staff as the report states the enquiry uncovered no evidence of the
practice.
The report does however accept some jobcentre staff are
sometimes given what might be wrongly construed as personal targets on issuing
sanctions, but only after being disciplined for issuing insufficient sanctions. It explains that those jobcentre workers that do not issue
as many sanctions as workers in their own or other job centres do have this
failing brought to their attention with this embodied in a Personal Improvement
Plan (PIP) - giving them ‘an idea’ about what might be expected in their local
labour market and for their size of caseload as an aid to judging whether they
are issuing sufficient sanctions – designed to focus their thinking on whether
they wish to remain job centre employees rather than be job centre clients at
the mercy of some job centre employee seeking any reason to issue a sanction
and stop their benefits.
The report states that "We found no evidence of a
secret national regime of targets, or widespread secret imposition of local
regimes to that effect. There is no national use of league tables. We found no
evidence people are being wrongly sanctioned as a consequence." The
report does however admit that due to a misunderstanding between the department
and some jobcentre managers, certain job centre managers were operating under
the totally mistaken impression that such targets did exist.
The report’s author acknowledges that some people might find
it difficult to understand that the Personal Improvement Plans against which
individual job centre workers performance are assessed, do not themselves
constitute ‘target setting’ saying “That is a subtle difference that I suspect
some [JC+] advisers can struggle with."
The author of the report also claims that recent media
reports about the existence of sanctions targets concern a previous,
now-abandoned, targets regime and staff having targets imposed on them but that
now the internal enquiry has concluded the thing that DWP senior managers didn't
know was happening and therefore couldn’t be happening has been stopped.
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