Mark Wadsworth: "The telephone didn't stop ringing all day"

Thursday, 24 January 2013

"Why didn't you try picking it up occasionally?"

Bayard said...: Because I work for HMRC and we don't do that sort of thing. We might end up speaking to a taxpayer.; 24 January 2013 at 22:30
Mark Wadsworth said...: B, these help lines are more or less pointless, but when you could still actually speak to the tax district, that wasn't too bad.; 25 January 2013 at 07:13
Bayard said...: At a time when every other organisation in the country either answered the phone or had some sort of answering service (the late nineties), I rang the Inland Revenue and found neither. The phone just rang until it cut off.; 25 January 2013 at 09:38
Old BE said...: In HMRC's defence when I have to ring them up annually to get them to send my coding notice to my employer* they eventually do so.

* they tell me that on my records they deliver my coding notice to my employer via their e-service, but my employer does not use their e-service and everyone else's coding notices come by post.

BE; 25 January 2013 at 09:42
Mark Wadsworth said...: BE, in the good old days, yes, but they went over to 0845 numbers over the last year, and you are doomed.; 25 January 2013 at 12:56
Old BE said...: Ah, bugger.

BE; 25 January 2013 at 13:21

Thursday, 24 January 2013